Policies

Our Policies

APPOINTMENT POLICIES

Scheduling Appointments

Appointments are scheduled based on therapist availability at the time of the booking. If requests for the same appointment time are made by multiple clients, the appointment will be confirmed for the client whose appointment request was received first. 

To  hold an appointment, we require a credit card on file and acknowledgement of our late-cancellation/no-show policy. We have a considerable waitlist and ask that if you know you’re not able to make your appointment, please cancel or reschedule it as soon as your schedule changes. This will allow us time to fill the spot with another person in acute pain. The next time you wake up in pain, you might benefit from someone who just opened up their spot. 

Rescheduling Appointments

Life happens to both of us. From time to time, either the client or the therapist could need to reschedule their appointment. 

  • Client-Initiated
    • 48 hours in advance: Clients can make changes to appointments using the app and select a new date/time as needed 
    •  Under 48 hours:
      • For changes after the cancellation window, contact us directly to reschedule via text or email. 
      • Illness can hit overnight. If you’re ill, stay home and rest. Massage is not recommended during illness and can make it worse. 
      • Emergencies happen. Let us know as soon as you can. Please send us a text or email after 8PM.
        • Charges may apply for repeatedly cancelled appointments within the 48 hour window. 
  • Therapist-Initiated
    • Your therapist may reach out to reschedule your appointment due to unforeseen injury, illness or unavailability. We value your time and will reschedule your appointment once the therapist has returned to full capacity. 
Canceling Appointments

Both clients and therapists  may cancel appointments with proper notice. 

Late-Cancelation/ No-Show Policy

Appointments that are cancelled within the 48 hours (for reasons outside of emergency or acute illness onset reasons) or appointments that are missed and no-showed completely, are subject to a Late Cancelation/No-Show Fee to cover a fraction of the therapist’ time that was reserved and prioritized for you. We are human, you are too. We understand things happen. This policy helps us to ensure we can keep our prices lower than typical market rates  for our advanced therapies and more affordable for when you can come in. 

Minor's Policy

We require a written referral from a treating physician (pediatrician, chiropractor, therapist, naturopath etc. ) for each minor. We also require a parent or care giver in the treatment room at all times until the minor is 18. Newborns, infants, kiddos and teens of all ages are welcome. The earlier we can address physical restrictions in the children, the more capacity for growth, change and self-expression they can develop. 

We encourage parents to communicate with the therapist during the session, advocating for the minor and helping the minor to practice voicing their concerns about what causes them pain. Our goal is to foster therapist-parent interactions which serve as positive modeling to help kids learn to become their own self-advocates and practice asking themselves to feel, name and talk about what causes them pain. It’s a skill that has to be learned. We all need practice and safe place to seek meaningful therapies.

PAYMENT POLICIES

Credit Cards on File

By scheduling an appointment with us, you’re agreeing to allow us to store your credit card on file in our encrypted system for the purposes of holding your future appointments and charging late cancelation fees if applicable. 

You may also utilize your card on file to authorize payments for services rendered during checkout. 

You may change your card on file at any time, by communicating your new card information to us directly, or by updating the information directly in your ClinicSense client account. 

Services Rendered

Appointments are paid for once services have been rendered. We do not require a deposit or payment in advance of the appointment. We do ask for a credit card on file to secure your appointment time and cover any late cancelation fees that may arise. 

Therapist Tips

In private practice tips are accepted with gratitude, but are not expected. If you wish to add a tip to your service on credit card, please let us know during check out. We will not ask you. 

Packages and Gift Cards

Packages and gift cards will be added to the practice as we grow. Stay tuned!